Support
Need help? We're here for you.
Contact Us
For any questions or issues, email us at:
support@getyarnie.comWe typically respond within 24 hours.
Common Issues
📞
Calls not connecting
- • Check your internet connection (Wi-Fi or cellular)
- • Make sure the Yarnie device is plugged in and online
- • Try closing and reopening the app
- • Ensure you're signed in to your account
🔔
Not receiving incoming calls
- • Ensure notifications are enabled in iOS Settings → Yarnie
- • Check that "Allow Notifications" is turned on
- • Make sure you're signed in to the app
- • Try force-quitting and reopening the app
- • If using Focus mode, add Yarnie to allowed apps
🔇
No audio on calls
- • Check your phone's volume is turned up
- • Make sure the microphone isn't muted
- • Try using headphones or speakerphone
- • Check that microphone permission is granted in Settings
- • On the Yarnie device, ensure the handset is properly connected
📱
App crashes or freezes
- • Update to the latest version from the App Store
- • Restart your phone
- • Try deleting and reinstalling the app
- • Contact support if the issue persists
🔌
Yarnie device setup issues
- • Ensure the device is connected to power
- • Check the Ethernet cable is securely plugged in to your router
- • Wait 2-3 minutes for the device to fully boot up
- • The device should show a solid light when connected
- • Contact support with your device code if issues persist
Yarnie for iOS
Version 1.0.0